Delivery, return and refund policy

Delivery, return and refund policy

Delivery time from the moment of purchase:

Same day in Dubai if ordered on our website before 3pm. After 3pm – 1-3 working days.
Sharjah – 1-3 working days.
Ajman, Abu Dhabi, Al Ain, Ras al Khaimah, Fujairah, Umm Al Quwain – 3-5 working days.
Other cities – from 4 working days.

Our shipping policy:

Dubai – free delivery.
Abu Dhabi, Sharjah, Ajman – delivery charge 100AED
Al Ain, Ras al Khaimah, Fujairah, Umm Al Quwain and other cities – delivery charge 200AED.
Avoid any delivery delay by providing your full address along with your contact details.

Is it possible to order express delivery?

Yes, it is possible. The service will cost about 70-100 dirhams. For more information please call: +971 4 238 3260

What payment methods are available?

In our store you can pay online or cash on delivery.

Is there a weight limit to the items I can buy online?

We do not have any such restrictions.

Can I cancel or exchange an item during delivery? If yes, will I have to pay extra?

You can cancel your order. It is also possible to exchange items that have not yet been opened. Additional payment is made only in case of exchange for more expensive goods.

Do you have a guarantee?

We are a manufacturing company that cares about the quality of its products, we give 12 months warranty on all items purchased from us.

Can I cancel the order before the scheduled delivery date? If so, how will the refund process work?

You can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

In what cases if there is a problem with the product after delivery can I expect: an exchange/repair/return of the goods?

Before assembly, you can count on an exchange or refund.

Refunds will be done only through the Original Mode of Payment.

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

If the problem occurred while using the product, you must send us an email with pictures and a full description of the difficulties encountered to: – address needed. Everything can be repaired except mechanical damage to the upholstery and structural elements.

What to do if the product is damaged?

You need to contact the store by phone: +971 4 238 3260 or email us at, attaching photos of damages.

If I have the wrong item delivered by mistake, will the item I paid for be delivered to me as a priority?

Yes, of course. If this happens, we will prioritize your paid item for delivery.

Can I choose a convenient delivery time?

Your delivery wishes will be taken into account when ordering.

What if I was unavailable at a delivery time I had previously selected as a convenient time?

We will call you back and arrange a convenient time for redelivery.

Can my representative get the goods for me?

Yes, sure!